07-14-2019 01:13 AM
The laptop used to show temperature n fan heating messages over past month. Now it does not boot nor get charged.
07-16-2019 12:07 PM
Thank you for posting your query on HP Community,
Have you tried charging your laptop using a different adapter or battery?
Have you tried to use the adapter on a different wall outlet?
Please try the steps recommended below.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
NOTE: If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. See Additional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Also, refer this article to know more information about no power issues with the laptop. Click Here
If the issue still persists after trying out the steps. It is certainly a hardware issue with the laptop.
Please contact HP support for service options. Click Here
Have a pleasant day ahead!
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