02-06-2020 12:27 AM
I have a HP Pavilion 15 Notebook, and I am experiencing this issue. The laptop shuts down after me using the laptop for ordinary activities, like watching videos or browsing the web, irrespective of whether it is on battery or on mains. However, after gaming, i.e., after I close the game and return to desktop, and i hit "shut down", the display is off, but the hardware is still running. This is the only situation where this happens. My BIOS is up-to-date, and 'Fast Startup' is disabled. How can I fix this?
02-08-2020 02:04 PM
@Andre1230 Welcome to HP Community!
I understand that the HP laptop will not shut down after closing the game.
Do not worry. I will try to fix the issue.
First, let's start by performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
Turn off the computer.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is a Bios update available for your PC, here is the link to download.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once for System Diagnostics.
4) Go to the Component test.
5) Run extensive Memory and Hard Drive test.
Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.
Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.
Click here to know: How to perform each step.
Keep us posted,
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02-08-2020 06:34 PM
I would also make sure the graphics card driver is up to date. Compare the version installed (you can check it in the Device Manager) with the available in hp.com/drivers. In device manager, there could be an Energy option to disable: Turn off to save energy. Also in the Advanced energy settings.
After that, delete all the temporary files pressing WINDOWS+R, type "TEMP", then press Enter. Press SHIFT+DELETE to entirely clean them up. Skip what can't be flushed. Repeat with "%TEMP%"
Check up the background processes with TASK MANAGER (CTRL+SHIFT+ESC). In multiple occasions, the game might still be running. If so, kill it.