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SaraD7
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Message 1 of 2
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Flag Post

Laptop not turning off and screen is not responding

HP Recommended
Pavilion x360

Hi! I used my HP Pavilion x360 Convertible Laptop earlier today. I came back to it after about 6 hours and it is just frozen with my tabs down except for the Spotify one, which is hidden, and the Google Crome, which is up. The entire screen is shifted about half and inch to the right and is not responding to the keyboard or the touchscreen. It’s frozen at everything that I had open when I closed it at 3:15 (including the clock, date, and battery). I tried charging it, which didn’t work, and then I tried turning it off. But, the power button only started flashing and it wouldn’t turn off. I got this computer 3 months ago and I do not want to have to buy a new one. Any ideas? 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@SaraD7, Welcome to the HP Support Community!

 

      

We reviewed your post and I understand that the  Laptop not turning off and the screen is not responding

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

 

We reviewed your post and I understand that the  Touch Screen and keyboard don't work after the Window 10 update

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

 

       

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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