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08-14-2023 07:52 PM - edited 08-14-2023 07:53 PM
Hello, I am unable to boot my laptop up.
The LED charge light is on (white). When I press the power button, it lights up (solid light, not blinking) for a couple seconds then turns off. No other lights or signs of life (No fans or beeps). The screen is completely black. The laptop model is 15-dk0068wm. I’ve had it about 3 years.
I have tried turning on without the battery in. I have tried getting BIOS to boot with it downloaded onto a USB and holding down Win + B, but the USB ports don’t appear to be working (tried plugging in a USB charger and nothing happened). I have also removed and replaced the battery and memory.
What are my next options? Thanks in advance.
08-17-2023 11:58 AM
Welcome to the HP Support Community
I understand you are facing Laptop not turning on with your HP Pavilion Gaming - 15-Dk0068wm. Not to worry I will help you to get a resolution to resolve the issue.
May I Know
1. Since when are you facing this issue
2. Have you made any changes on your PC post that this issue raised
Please try the following Troubleshoots steps.
1. Turn off the Unit.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit
The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit
Even if you don't get a Pop-up restart the unit manually after 3 attempts.
After the above troubleshooting steps if the unit turns on
Please update Windows and HP support assistances updates
And update Bios and other drivers please click on the link. to update the drivers.
follow this link to run the test hardware test
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Gaya1239 – HP Support.
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