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ghxala Student
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Laptop not turning on

hp ENVY ProtectSmart
Microsoft Windows 10 (64-bit)

Just turned it off and can't turn it on now

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Tutor Neothisha Tutor
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Laptop not turning on

Hello, 

 

To start off with, the best thing to do would be a hard reset. The steps for that may vary based on removable or non-removable battery for your PC. 

 

The step by step procedure is detailed in this link. 

http://support.hp.com/us-en/document/c04718479

 

Hope its helpful. 

 

Regards, 

Neo

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