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Laptop not turning on

Hp notebook 15q-bu012tx
Microsoft Windows 10 (64-bit)

Yesterday I was working on my HP was working fine and was charging suddenly it turned off automatically while I was qorking.and now it is not turning on. I have tried removing battery,holding the power button by removing battery but nothing worked.kindly help

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Message 2 of 2
Flag Post
HP Recommended

Laptop not turning on

Hello @Pulkitaggarwal 


Have you checked if there's a power ? How is the battery ?


Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:





If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:






Hope this helps.

Your feedback and update is highly appreciated
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
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