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Pulkitaggarwal
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Message 1 of 2
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Laptop not turning on

Hp notebook 15q-bu012tx
Microsoft Windows 10 (64-bit)

Yesterday I was working on my HP laptop.it was working fine and was charging suddenly it turned off automatically while I was qorking.and now it is not turning on. I have tried removing battery,holding the power button by removing battery but nothing worked.kindly help

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Message 2 of 2
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Flag Post
HP Recommended

Laptop not turning on

Hello @Pulkitaggarwal 

 

Have you checked if there's a power ? How is the battery ?

 

Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en

 

 

 

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps.

Your feedback and update is highly appreciated
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