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Laptop not turning on

HP Recommended
Example: Pavilion 15-p066us
Microsoft Windows 8.1 (32-bit)

My laptop has suddenly stopped turning on. I just used the laptop to check email, and not even 30 mins later it won't turn on. The led near the charging port turns on if I plug the charger in but it won't turn on. It may be a problem with the power button because when I press it nothing at all happens. It doesn't start to boot, nor do any new lights turn on.

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to HP Community


I have gone through your Post and I understand your concerns


I suggest you contact HP Support for Service Options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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