cancel
Showing results for 
Search instead for 
Did you mean: 
actress
Level 2
21 16 0 1
Message 1 of 20
322
Flag Post

Laptop not working

HP Recommended
Pavilion G6z 2200
Microsoft Windows 8 (64-bit)
Laptop stuck on wallpaper screen, can't get to charms or library, or anything. Help!!!
19 REPLIES 19
Huffer
Level 17
Level 17
45,019 44,795 7,234 12,829
Message 2 of 20
Flag Post
HP Recommended

Turn it off....turn on and tap esc as you power up and choose F2...diagnostics...run the tests on storage (hard drive) and memory and report results back to rule out hardware issue. 

0 Kudos
actress
Author
Level 2
21 16 0 1
Message 3 of 20
Flag Post
HP Recommended
Quick system test showed processor passed, memory passed, hard drive smart check passed but hard drive short DST check failed. Failure ID: 0LMU5X-6J98Q0-MFPWWJ-60X003, PRODUCT ID: B6E08AV. I believe I had this problem and had to replace hard drive, correct?
0 Kudos
actress
Author
Level 2
21 16 0 1
Message 4 of 20
Flag Post
HP Recommended
Also, the optimized DST check failed.
0 Kudos
Huffer
Level 17
Level 17
45,019 44,795 7,234 12,829
Message 5 of 20
Flag Post
HP Recommended

Yes it is the hard drive needing replacement

0 Kudos
actress
Author
Level 2
21 16 0 1
Message 6 of 20
Flag Post
HP Recommended
Does the hard drive come with directions on how to install and what to do next like reinstall Windows 8 and all my other programs?? I did it b4 but it was 3 years ago and I had an email from HP employee then (Joe Cruz). Last I knew he was in printer help.
0 Kudos
Huffer
Level 17
Level 17
45,019 44,795 7,234 12,829
Message 7 of 20
Flag Post
HP Recommended

No the hard drive will not come with instructions but we can provide that help. 

0 Kudos
actress
Author
Level 2
21 16 0 1
Message 8 of 20
Flag Post
HP Recommended
It arrives today with the mail and I need to get it back up and running quickly. Is there a link or can u send me an email with instructions? I can provide email if necessary.
0 Kudos
Huffer
Level 17
Level 17
45,019 44,795 7,234 12,829
Message 9 of 20
Flag Post
HP Recommended

So you already bought the hard drive? From where did you buy it and what did you buy? Might make a difference. I can provide you a video and/or a manual for installation but Windows 8 OEM is very difficult to find. Unless you have an HP Recovery disk you might have to order one of those from HP. 

0 Kudos
actress
Author
Level 2
21 16 0 1
Message 10 of 20
Flag Post
HP Recommended
I'm pretty sure u have the recovery disk. I bought from Amazon...same place I got last one...Western Digital
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation