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‎03-14-2023 04:52 AM

HP Recommended
Product: HP Chromebook 14-db0000 (5VU15AV)
Operating System: Chrome OS

My son's laptop has been sent three times to HP for repair as it was overheating. He's hardly used it since it was purchased. The case was closed last month but it's overheating dangerously again and is a fire hazard! I've tried calli!g HP, tried their WhatsApp chat pages, emails and no one will respond, what do I do now? Tweet?

 

Category:
4 REPLIES 4

‎03-17-2023 09:31 AM

HP Recommended

@Aquarius4 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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‎04-13-2023 03:43 PM

HP Recommended

I am still waiting for a response from HP, it's taking months! My son has hardly ever used his laptop and it's been sent for repair three times. Can you please give me the contact details of a manager that I can send a complaint to, this is totally unacceptable now!

 

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‎04-16-2023 11:09 PM

HP Recommended

Hi @Aquarius4,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number, previous Case ID, or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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‎04-17-2023 01:53 AM

HP Recommended

Hello, So my laptop is overheating whenever i boot up any type of game. I have cleaned out my fans, the vents, and reapplied the thermal paste to my GPU and CPU. However when i boot up a game it jumps all the way up to 90C+. When i went back in, the heat sink was the hottest part so i think something is still wrong with my CPU/GPU can anyone help please and thank you. Just sitting in reddit its at 37C.

https://omegle.onl/ vshare
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