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‎03-14-2023 04:52 AM

HP Recommended
Product: HP Chromebook 14-db0000 (5VU15AV)
Operating System: Chrome OS

My son's laptop has been sent three times to HP for repair as it was overheating. He's hardly used it since it was purchased. The case was closed last month but it's overheating dangerously again and is a fire hazard! I've tried calli!g HP, tried their WhatsApp chat pages, emails and no one will respond, what do I do now? Tweet?

 

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1 REPLY 1

‎03-17-2023 09:31 AM

HP Recommended

@Aquarius4 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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