Laptop screen goes black and wont wake up.

[dmmiller11]

My laptop screen goes black and wont wake up. I have to hard power it off to get it back on. The power button has it's light on but the screen stays black and nothing except restarting fixes it. I've changed all the power settings I could to "Never sleep" or "Never shut of screen." I have the keyboard able to wake the computer up as well set and it does nothing. It happens pretty much every single time i close the lid for more then 5 minutes. 

[KrazyToad]

@dmmiller11

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[dmmiller11]

i have  done both those things 

[KrazyToad]

@dmmiller11

At this point I suggest you perform a Reset and let me know if the issue persists

Link: https://support.hp.com/us-en/document/c04742289

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.