cancel
Billysmom Honor Student
Honor Student
2 1 0 0
Message 1 of 4
125
Flag Post
HP Recommended

Laptop screen is black

P3x72ua
Microsoft Windows 10 (32-bit)
I have tried to do a hard reset, didn't work. The little blue light comes on when I plug in the power cord and the power light on the other side comes on also. No screen. No lights on caps lock or numbers lock key.
3 REPLIES 3
Provost Provost
Provost
13,519 12,928 1,691 4,395
Message 2 of 4
107
Flag Post
HP Recommended

Laptop screen is black

Hi,


Is laptop booting? Any hard drive or fan spinning sound when powering on laptop?

Please connect to external monitor using VGA/HDMI cable, and power on again


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Reply
0 Kudos
Billysmom Honor Student
Honor Student
2 1 0 0
Message 3 of 4
98
Flag Post
HP Recommended

Laptop screen is black

Thank you for your response, I don't knowhowto hook up an external monitor.And yes, I can hear very faint sounds.

 

Reply
0 Kudos
Provost Provost
Provost
13,519 12,928 1,691 4,395
Message 4 of 4
89
Flag Post
HP Recommended

Laptop screen is black


You could try projecting to external display through HDMI-HDMI cable, and see if anything comes up

https://support.hp.com/in-en/document/c03504591

Specs:
https://support.hp.com/us-en/product/hp-15-ac100-notebook-pc-series/8499326/model/9112028/document/c...

I'm a Volunteer AND I don't work for, nor represent HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation