05-05-2017 02:14 PM
I can also turn caps lock on and off etc.
I would just like a way that I can access the info on the laptop such as photos etc.
I have also tried plugging a vga cable in but have been unable to get a signal to the other screen.
Any help would be greatly appreciated.
05-07-2017 01:09 PM
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As I understand the computer is not booting into the windows anymore,
To provide you with an accurate solution, I'll need a few more details:
Did you make any changes on the PC before the issue started?
When was the last time it worked (date)?
In the meantime, let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.
Reseat the Memory modules and check if it helps.
Run the System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).
For more steps, click here
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
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