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15_ay543tu
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Laptop showi the eror (i 51616385) enter administrator password or power on password(HP15-aytu543tu)

HP15_ay543tu
Microsoft Windows 10 (64-bit)

Laptop showi the eror (i 51616385) enter administrator password or power on password(HP15-aytu543tu)

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Laptop showi the eror (i 51616385) enter administrator password or power on password(HP15-aytu543tu)

Hello @15_ay543tu 

 

Thank you for posting in the HP Support Community.

 

Please, read the Community TKB article about this and follow the steps >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Forgotten-or-unknown-password-Can-HP-help-me-...

 

This is related to BIOS/UEFI password. If related to a laptop, HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply).

Here is how to reach to HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

 

 

 

Let me know how it goes.

Your feedback and update is highly appreciated
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