cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
119
Flag Post

Laptop shut down randomly and won’t restart

HP Recommended
Envy x360 m6-aq105dx
Microsoft Windows 10 (64-bit)

My laptop randomly shut down about an hour ago and won’t restart. I walked away from it for maybe 5 minutes, when I came back the screen was black and the LED lights weren’t lit. I’ve gone through the whole troubleshooting process with the HP Virtual Assistant (hard reset, unplugging the cord, checking outlets, etc) and nothing worked. The only thing I couldn’t do is try another AC adapter as I don’t have another one. 

If anyone could help with this I would really appreciate it. I’ve been using my laptop to work from home, so this is a huge problem right now. 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
11,143 11,129 612 450
Message 2 of 4
Flag Post
HP Recommended

@rsarn13

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the response. Unfortunately, when I click through to the Contact page using that link, my only options are to join the HP Support Community or locate an HP Service Center. Is there another way I can reach out to a support rep? I have contacted a local service center, but because of COVID policies they are not making appointments at this time. 

 

Thanks. 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,143 11,129 612 450
Message 4 of 4
Flag Post
HP Recommended

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation