• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-04-2024 10:53 PM

HP Recommended

I was using it while plugged in. My wifi router had reset and I was trying to connect laptop back to network.  It shut off. Wouldn't turn back on. It's been sitting for 6 months. Frustration and finances were that deciding factor. I decided to finally tackle the issue, and here we are.  The white indicator lights on power button and next to plug light up. Sometimes they slow blink and sometimes stay on constant. The screen stays black. No noise, beeps etc. I have taken back off and unplugged battery and plugged into wall. Same thing, no change. Many videos and help from virtual assistant to try this, do that with all making no difference so far. I only owned it for 6 months before this happened.  Please help

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.