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Ellxz
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Message 1 of 3
149
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Laptop starting up issue

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HP Laptop Model 14-cm0599na

My laptop does start up but the screen does not light up at all. This happened not long after a windows update, the LED light lights up and does not flash. Ive tried the key 'hacks' the bot provided but non of them are working. What do i do? 

 

 

2 REPLIES 2
Riddle_Decipher
HP Support Agent
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Message 2 of 3
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@Ellxz Welcome to HP Community!

Here's what you need to do, to identify the issue and resolve it accordingly:

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Ellxz
Author
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Message 3 of 3
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I fixed it by taking the laptopnapart to clean the dust out of it

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