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HP Recommended
HP Pavilion - 14-ce2069nb
Microsoft Windows 10 (64-bit)

Two months ago my laptop crashed. The message was that he didn't found Windows anymore.
I did a complet recovery.
Afterwards ... very time when I start now the laptop it takes 3 to 5 minutes before I get the Windows loginscreen.
In these 3-5 mintues the led on the Capslock blinks 1x 3 times slow and 4 times fast. Af ter that he blinks a few times: 5 times slow and 4 times fast.
Meanwhile:
1. I updates the BIOS to version F.25
2. I reset the CMOS   (by windows-key + V)
3. I run the HP Hardware Diagnostics ... No errors were found.
4. HP Assistent installed the lastest versions of the drivers.
5. Via F2 (Startup check) at startup I checked very thing. (systemtest, componenttests, ...)  No problems found.
What is the problem? What cani do to solve this issue? 
Thanks, Alex.

14 REPLIES 14
HP Recommended

Hello @AlexSE1 

Sorry to hear that you are having problems ... I would like to help you.


@AlexSE1 wrote:

...

3. I run the HP Hardware Diagnostics ... No errors were found.

...

 Did you run <drive> short and long DST (drive self test) ?

 

Please report your results ( error messages, take pictures )

HP Recommended

I did the Drive Long Test ... Everything succeed.
I did also other tests no problems were found.

I added the photos of the Test Log ...

 

 

 

HP Recommended

20220823_223355_A.jpg20220823_223409_A.jpg

HP Recommended

Hello @AlexSE1 

 

(1) This report is bad:

<Power> means AC Adapter !

<Video [P]> ( I cannot answer yet, I guess it's video power )

ub6424_0-1661297323256.png

 

(2) Please compare startup time

(A) battery only

(B) charger + battery

(C) charger only ( Can you remove the battery ? )

 

(3) Please report your results

HP Recommended

The video test failure was my fault. I cancelled it. You see in the report that I did the same test again a few seconds later and it succeed.
The problem with the Power test. I think I did not complete the test completely.
I try to do the test completely ...
But the problem that I have, appears with or without  the AC Adapter ...
I can not remove the battery ...

HP Recommended

@AlexSE1 wrote:

The video test failure was my fault. I cancelled it. You see in the report that I did the same test again a few seconds later and it succeed.
The problem with the Power test. I think I did not complete the test completely.
I try to do the test completely ...
But the problem that I have, appears with or without  the AC Adapter ...
I can not remove the battery ...


You did not write it, so such a protocol is suspect.

 

Please do the test completely

 

HP warranty valid -> Contact HP Support

There are several error conditions:

- charger defective, motherboard OK

- charger OK, motherboard <charging logic> faulty

- charger defective, motherboard <charging logic> faulty

 

 

HP Recommended

The Warning I received in the Power test where certainly because I did remove the AC Adapter when asked while running the test.
I did the Power test again and correctly now that is the result:
20220824_151839.jpg

In other words ALL the tests passed ...

HP Recommended

Hello @AlexSE1 

 

Please start your notebook and log in to Windows.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results ( screenshots )

 

HP Recommended

Here the asked information. Sorry it's in Dutch, but I think you find the necessary info.
20220825_204421_resized.jpg20220825_204636_resized.jpg20220825_204853_resized.jpg


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