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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop startup very slow

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08-22-2022 01:37 AM
Two months ago my laptop crashed. The message was that he didn't found Windows anymore.
I did a complet recovery.
Afterwards ... very time when I start now the laptop it takes 3 to 5 minutes before I get the Windows loginscreen.
In these 3-5 mintues the led on the Capslock blinks 1x 3 times slow and 4 times fast. Af ter that he blinks a few times: 5 times slow and 4 times fast.
Meanwhile:
1. I updates the BIOS to version F.25
2. I reset the CMOS (by windows-key + V)
3. I run the HP Hardware Diagnostics ... No errors were found.
4. HP Assistent installed the lastest versions of the drivers.
5. Via F2 (Startup check) at startup I checked very thing. (systemtest, componenttests, ...) No problems found.
What is the problem? What cani do to solve this issue?
Thanks, Alex.
08-22-2022 07:52 PM
08-23-2022 05:35 PM
Hello @AlexSE1
(1) This report is bad:
<Power> means AC Adapter !
<Video [P]> ( I cannot answer yet, I guess it's video power )
(2) Please compare startup time
(A) battery only
(B) charger + battery
(C) charger only ( Can you remove the battery ? )
(3) Please report your results
08-24-2022 12:51 AM
The video test failure was my fault. I cancelled it. You see in the report that I did the same test again a few seconds later and it succeed.
The problem with the Power test. I think I did not complete the test completely.
I try to do the test completely ...
But the problem that I have, appears with or without the AC Adapter ...
I can not remove the battery ...
08-24-2022 04:46 AM
@AlexSE1 wrote:The video test failure was my fault. I cancelled it. You see in the report that I did the same test again a few seconds later and it succeed.
The problem with the Power test. I think I did not complete the test completely.
I try to do the test completely ...
But the problem that I have, appears with or without the AC Adapter ...
I can not remove the battery ...
You did not write it, so such a protocol is suspect.
Please do the test completely |
HP warranty valid -> Contact HP Support
There are several error conditions:
- charger defective, motherboard OK
- charger OK, motherboard <charging logic> faulty
- charger defective, motherboard <charging logic> faulty
08-24-2022 09:58 AM
The Warning I received in the Power test where certainly because I did remove the AC Adapter when asked while running the test.
I did the Power test again and correctly now that is the result:
In other words ALL the tests passed ...
08-24-2022 10:21 AM
Hello @AlexSE1
Please start your notebook and log in to Windows. I want the check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/values pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
(2) Start windows <device manager>
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Monitors>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results ( screenshots )