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Eutychus2
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Message 1 of 4
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Laptop stopped

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HP Pavilion, model 15-cw1063wm, serial# [Personal Information Removed]. Laptop suddenly stopped during a YouTube video. It will not reboot, light LEDs, or make any sound. Power cord checked; supplying 19.5 volts.

3 REPLIES 3
ub6424
Level 9
3,597 3,579 207 351
Message 2 of 4
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HP Recommended

Hello @Eutychus2 

 

Please edit and remove your serial number (s/n) in your post, it's not allow in public.

 

Follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

Please report your results

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

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Eutychus2
Author
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Message 3 of 4
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Thank you for your response. I applied all the steps outlined in the videos you linked. The laptop still makes no sounds and has no LED lights and does not turn on when pressing the power button.

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ub6424
Level 9
3,597 3,579 207 351
Message 4 of 4
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HP Recommended

Hello @Eutychus2 

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

Short circuit test

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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