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Laptop stuck at HP logo + loading screen

HP ProBook 430 G5
Microsoft Windows 10 (64-bit)

Hello,

 

My laptop got struck at HP logo + loading circle dots screen.

When i try to run on safe mode it does the same, stuck at HP logo and circle dots does't move.   Please could someone help me.

 

Model: HP ProBook 430 G5

OS: Windows 10 64 bit

 

I can't risk the data on the laptop. so i don't want to try the reset option.

 

Thank you.

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HP Recommended

Laptop stuck at HP logo + loading screen

Hi,

If the data is really important, the first thing you should do is remove the hard drive and use a USB to SATA adapter to try to backup your important files to a different drive.

Example:

https://www.amazon.com/StarTech-com-SATA-USB-Cable-USB3S2SAT3CB/dp/B00HJZJI84/ref=sr_1_2_sspa?keywor...

On page 41 of service manual you can see how to remove the drive

http://h10032.www1.hp.com/ctg/Manual/c05695299

When opening the User folder on another computer it can take some time to open (even 5 minutes or so).

 

Once you have backed up your files, you can insert the drive back in the notebook and try to perform HP diagnostics on the drive to see if there are any failure id.

Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let me know,

David

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