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NishiZ
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Laptop suddenly shuts down while working and power button light amd charging light blinks

HP Recommended
HP Elitebook 840 g1
Microsoft Windows 10 (64-bit)

Last night while working my laptop suddenly  shut down. I was working on photoshop and several tabs were open in windows edge

My battery is problematic  so i removed it and use AC adapter. When laptop suddenly  shut down, three lights repeatedly started blinking (power button light,charging light the orange one,and another light besides the orange light) as long as the AC adapter  is plugged  in

 

After resting  for a while i can again turn on my laptop,but it again shut down after a while.

I did a hard reset, cleaned my ram,even made sure that the ram usage is minimum.Uninstalled all the ram draining app

 

But it didn’t  work..

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@NishiZ

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

At this point I suggest you contact HP Support for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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