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mugen451 Student
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Laptop turn on but remain black screen

Hp stream 14
Microsoft Windows 10 (64-bit)

Hi,

When I start up the laptop the light of power is white, the light on caps lock flash(white color) I try to follow the issue about reset bios(https://support.hp.com/us-en/document/c02693833) I try also to keep pressed and hold the power button for 15 second before the bios reset. But the problem persists. Which other way I could try? 

Thanks

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Message 2 of 2
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HP Recommended

Laptop turn on but remain black screen

@mugen451 

Here are some troubleshooting steps you can try:  HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...

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