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‎03-09-2024 06:56 AM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0501na
Operating System: Microsoft Windows 11

I recently changed my battery. Now the laptop works when plugged in, but on battery power it turns off after a short while. The battery shows as charged.

Category:
2 REPLIES 2

‎03-09-2024 07:15 AM - edited ‎03-09-2024 07:17 AM

HP Recommended

 

Please run the battery report and post the summery.  It should show a serial number for the battery if genuine HP.
You run the battery report by bringing up the administrator command window "CMD",  and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html
You can use the WindowsKey + shift + S to copy and paste a small image if you want.
Battery should last about 5 years but less for gaming systems. Have you done a battery calibration?

 

The calibration may fix the problem.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎03-09-2024 07:48 AM

HP Recommended

Unfortunately I don't have the knowledge/skills to do what you are suggesting. Sadly, if I can't do it in Windows, I'll have to tske it to a service shop 😞

 

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