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Gizroc
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Laptop turns on immediately after it is turned off (turns on by itself)

HP i5-8250u
Microsoft Windows 10 (64-bit)

When I turn off my laptop with the power button it immediately turns itself back on with some data that pops up before I see the logo.  

 

This has been unresponsive at times also.  I reinstalled the windows but it is starting to do the same thing it did before the reinstall.  Becoming unresponsive mouse pad, computer not responding and now it will not install updates or ccleaner.  It downloads things but doesn't install even if I say install as administrator.

 

Should I return the laptop to manufacturer's initial setup?  I will sadly lose my programs but this computer isn't even 1 year old and for it to start acting like this is ridiculous!

thanks for the help

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Gizroc
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Message 2 of 2
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HP Recommended

Laptop turns on immediately after it is turned off (turns on by itself)

I ran the quick test and the extended system test and everything passed.  should I take the laptop back to factory?

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