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‎06-06-2021 12:57 PM

HP Recommended
Product: Pavilion Gaming Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello, my pavilion gaming laptop got stuck in the login screen so I pushed the power botton for a hard resset. When I tried to turn it on again, the screen remained black and, after a while, the engines just roared and they are still making noise after an hour. I tried to turn it off, but it keeps going no matter how long I keep pushing the power botton. 

For now, I decided to disconnect it and wait until it run out of energy.  Can somebody help me, please?

1 REPLY 1

‎06-06-2021 01:10 PM

HP Recommended

Hi,

I guess you could remove the battery and place it back again. You will have to "open" the PC to perform this action.

If you want a guide on how to do this you will need to provide the exact model or product number of the machine.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Let us know,

David

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