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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop went grey and stopped out of nowhere

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10-14-2023 07:12 PM
Ok, so I was browsing youtube, and out of nowhere my screen turns a dark shade of grey and goes completly unresponsive. I wait for a minute, nothing happens, I shut it off manually and it boot loops. Now, when I mean boot loop, I don't mean the os shows up and boot loops, it refuses to turn on. The fan spins up, and the screen stay Unlit. Then it shuts of after 3 seconds and does it again with no end.
What I have done to the laptop before hand:
Replaced 128 gig ssd with new 512 gig Team group one (Working the last two months with no failure)
Replace original 4 gig single chanlle sodim with 2 new 4 gig sticks in dual channle (Working, no failure)
MODIFIED WINDOWS 10 (i removed windows defender, yes i know its a risky move, put i put in good time to prevent viruses my self, with only using products and soft where I KNOW AND USED BEFORE WITH DEFENDER, defender slows down my DAW FL STUDIO and my laptop in general)
Troubleshooting steps I HAVE done:
Tried to go into the bios (wont even turn on so that didnt work)
Removed the battery and used the OFFICAL charging cable (no prevail)
I have went into the the laptop to remove the ssd and put my ram into single channel (nothing)
I have tried to update the bios (impossible, the screen wont and cant appear)
I have checked the thermal paste and any connections on the laptop (all normal)
I did NOT reset cmos (No cmos battery and klno clear way online to reset it)
My laptop is a 14 dk1022wm I bought 3 years ago and was working very well until it stoped abruptly.