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‎03-11-2017 11:30 PM

HP Recommended
Product: PAVILION 15-2228US

Ran systems test hard drive failure CodePTTQ85J-71C89N-MFPV61-61RSO3 .  This occured two or three weeks after upgrading to Window10.  The test do not always indicate hard drive failure, sometimes no failures .  However this code or similar code has popped up after numerous test.  What does it mean? 

 

If this is a hard drive failure is it possible for me to replace hard drive and load up without a windows 10 os.  I do have the windows 10 recovery tool.

 

Thanks for any information. Monty

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2017 12:08 AM - edited ‎03-12-2017 12:09 AM

HP Recommended

 

Use the Media Creation Tool to make a Windows 10 installation disk-either on dvd or usb flash drive. Replace the hard drive, power up & tap Esc to open the menu. Tap F9 for boot options menu. Select the Windows 10 installation media. Tap Enter key.

https://www.microsoft.com/en-gb/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎03-12-2017 12:08 AM - edited ‎03-12-2017 12:09 AM

HP Recommended

 

Use the Media Creation Tool to make a Windows 10 installation disk-either on dvd or usb flash drive. Replace the hard drive, power up & tap Esc to open the menu. Tap F9 for boot options menu. Select the Windows 10 installation media. Tap Enter key.

https://www.microsoft.com/en-gb/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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