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CRKBulldogs05
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Message 1 of 2
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Laptop will not power on

HP Recommended
HP Envy x360

My HP Envy x360 Laptop won’t turn on when I push the button, and will not take a charge when I plug in charger.  No indicator power light is viable.  I thought it was my charger, so I purchased a new one and there is still no power.  I read a suggestion from one of the boards stating to hold down the power button for 10 seconds and then plug the charger back in.  I tried the suggestion and still no power.  I need to know my options now, and where to go from here. 
thank you I’m advance 

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KrazyToad
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Message 2 of 2
Flag Post
HP Recommended

@CRKBulldogs05

 


Welcome to HP Support Community


I would like to help

 

Since you have already replaced the AC Adapter, I suggest you contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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