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MollyG2008
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Message 1 of 2
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Flag Post

Laptop will not turn on without PSU

HP Recommended
HP Pavilion - 14-ce0524sa
Microsoft Windows 10 (64-bit)

My laptop is 2 days out of warranty and has just started to fail to start up unless the PSU is plugged in. If the PSU is removed the laptop dies.

I have run a battery test and no issues are found. I have also run the HP diagnostic tool, again no issues are found.

 

Can anyone help?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@MollyG2008

 

I reviewed your post and I understand that the computer shuts down when you unplug the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105832.exe

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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