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Student
Posts: 1
Member Since: ‎05-19-2017
Message 1 of 3 (75 Views)

Laptop won't boot, doesn't recognize HHD, including a new HDD

Product Name: HP G72 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Received a Windows update overnight, and when I rebooted the system, it failed. No hard drive was detected. Went into BIOS and again no hard drive was detected. Replaced the hard drive with a known good hard drive with Windows loaded, again no hard drive detected. Put in a solid state hard drive, this time the system booted but said no operating system was found. Went to load Windows and I received an error the no hard drive detected error again. At a loss, can't even flash BIOS because I can't boot the system and access the web to get the BIOS file.

 

Suggestions, please.

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Provost
Posts: 29,698
Member Since: ‎11-12-2008
Message 2 of 3 (56 Views)

Re: Laptop won't boot, doesn't recognize HHD, including a new HDD

The logical explanation is that you have had a motherboard breakdown to where the storage controller no longer functions properly and hard drives/ssds are not detected. 

Teacher
Posts: 128
Member Since: ‎07-17-2016
Message 3 of 3 (44 Views)

Re: Laptop won't boot, doesn't recognize HHD, including a new HDD

U need to repair ur mother board........ Or maybe u need it to be replaced :'( I WANT. Kudos
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