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‎09-15-2019 06:07 PM

HP Recommended
Product: Pavilion dv5 notebook pc

The laptop won't boot up. Error bad system config info 

3 REPLIES 3

‎09-16-2019 03:12 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.

Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

 

If all the hardware passes test, then I suggest booting into Safe Mode F8 and try running something like

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

 

sfc /scannow

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

 

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‎09-16-2019 08:41 AM

HP Recommended

I tried this and it didn't work. I ran the system test and everything passe except for the battery.  The overall results said start up failed.  The battery was the only thing that failed. Could the battery be the problem. 

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‎09-16-2019 10:06 AM

HP Recommended

Hi

Quite often there is a 24 character error code generated.

 

 

SKU: to ID the model and find a replacement battery.

 

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