08-20-2016 09:09 AM
My laptop suddenly shutted off while playing and it doesn't want to boot up again even the charging led is not on while plugged in
i tried the hard reset but still doesn't boot
the battery is sealed (unremovable)
hp envy 15 ae001nx (touch)
the laptop temp is around (60~70)C while playing
08-23-2016 03:08 PM
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I understand that while playing a game, your notebook shut down unexpectedly. It was not overheating. When you tried to reboot the notebook it would not start. You do not see any lights. You tried a reset but there was no change.
Are you connecting directly to an electrical outlet and not using a power / surge bar? Have you tried a different electrical outlet? Here is a link to HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues. I would also suggest that you test the AC adapter.
HP Notebook PCs - Testing and Using the AC Power Adapter. Please let me know the outcome.
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08-24-2016 09:19 AM
Thank you for the update. When you connect the charger to the notebook, does the light come on by the power port? When you power on the notebook what do you see? Do you get a blank / black screen or a blue screen? Do you see an error message. Do you hear the fan and hard drive spin? Do you see any blinking lights or hear any beeps?
08-25-2016 07:24 AM
Thank you for your reply. When you connect the AC adapter to the notebook, if you do not see a light come on at the power port of the notebook, then the power button board could have failed. As you did test the AC adapter, you know that it is working. Please contact HP for service options. Contact HP Support Fill out the online form and follow the prompts. If the warranty is not a concern, you can check a local computer repair shop or if you are considering doing the repair yourself, here is a link to the HP ENVY Notebook PC Maintenance and Service Guide. Please note chapter 3, page 18, items 5 & 6. for the part numbers and chapter 6, page 84, for the removal and replacement procedures.