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namyotte
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Message 1 of 2
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Laptop won’t boot up

HP Pavilion Laptop
Unknown

Laptop model: 7265NGW

went through all troubleshooting guides possible. There’s no way to remove the battery as far as I can tell

Laptop is charged 100% because battery light shines white instead of orange. When I press the power button the power light comes on then boops once and turns off again. Screen remains black the whole time. This has happened before but last time I plugged in my laptop assuming it was dead and it turned on again.  I don’t know what to do!

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HP Support Agent
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Message 2 of 2
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Laptop won’t boot up

Hi @namyotte

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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