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MzTeach
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Message 1 of 2
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Flag Post

Laptop won’t power on at all

HP Recommended
HP Pavillion x360

Have a 7yr old HP Pavillion x360 that won’t power on or light up. The charger won’t work on it either. There is no battery in the back and I held down the power button for 20secs, nothing.

Also it’s not under warranty. Can someone plz help me with a fix or go buy another laptop?

1 REPLY 1
WAWood
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Message 2 of 2
Flag Post
HP Recommended

@MzTeach 

First off, we are not Sales, so we can not help with your buying a replacement laptop.

 

Second, when a laptop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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