Leslie12 Student
Student
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Laptop won't power on/charge

HP Notebook
Microsoft Windows 10 (64-bit)
My laptop automatically shut down when I connected it to the charger today. The night before I didn't connect it at all. When I turned it on today the battery percentage was about 30%, when I decided to connect the charger, the laptop shut down right when I inserted the charger. The LED lights won't turn on from the power mode nor the charging mode and the laptop makes no noise at all.. I barely got this laptop about 3 months ago and this is the first time this has happened! I tried pressing the power button for a few seconds, I removed the battery and did the same thing, I tried powering it on without the battery and it still won't power on.. help!!
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HP Support Agent
HP Support Agent
19004 18962 1239 1990
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HP Recommended

Laptop won't power on/charge

Hi @Leslie12,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out :)

 

As I understand the computer is not turning on or is displaying only a black screen and the battery isn't charging either,

To provide an accurate solution, I'll need a few more details:

  

Is there is a light on the power button, keyboard and/or the charger port?

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you performed any steps on your own before posting on the HP Forums?

 

In the meantime, you perform the below steps:

 

If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no power issue:

 

(Click on the blue letters to get more details about each step)

1. Examine the adapter and power cord for physical damage

2. Test the power from the AC wall outlet to the notebook connector

3. Start computer using the battery only

4. Check that the lid switch moves freely

5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

 

* If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery.

* If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board.

* If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot.

* If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.

 

If the issue persists, I would suggest this could be a hardware issue. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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