Laptop won't start up

[Michael58432]

Hello, 

Yesterday I tried to reach Out to HP Support via. Whatsapp, unfortunately we currently have eastern which is why I will have to wait Till thuesday till they will be able reach Back.

This is the Message I sent the Support, if there is a easy solution to fix my Laptop, please let me know:

(Since the Message I sent Support was in German I let chatgpt translate it into english)

Hello, I bought an HP Envy x360 2-in-1 Laptop 15-fh0155ng (8D675EA) two days ago.

I was in the process of setting it up when I had to leave, so I plugged it into the power and came back a few hours later to finish setting it up. However, when I returned, the computer wouldn't turn on, it makes no noise, and the power on or off LED doesn't light up either. At first, I suspected it might not have been charging properly, as the battery was at about 20% before I plugged it in and had to leave, and it might have discharged during that time. So, I plugged it in again, and the charging LED briefly came on, but then it went out again after a few seconds, and now when I plug it in again, nothing lights up at all.

*I had already completed the Windows installation, and I was installing programs for school since I intended to use the laptop for my studies.

What could the problem be? And can I fix it easily, or is the laptop likely defective?

I have, of course, kept the laptop away from water and haven't dropped it.

Please let me know if you need any additional information, photos, or videos of the problem.

[Irwin6]

Hi @Michael58432,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop that is not powering on.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support