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‎04-30-2024 10:39 AM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0023dx
Operating System: Microsoft Windows 11

My HP Spectre x360 will not turn on after it falls asleep. The keyboard icons light up as normal but the screen itself stays black. I have to restart it every time the screen sleeps.

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2 REPLIES 2

‎04-30-2024 04:24 PM

HP Recommended

Here's a video from HP Support about computers not waking from sleep in Win 11:


https://www.youtube.com/watch?v=0fo6LefEqOo



I am a volunteer and I do not work for, nor represent, HP
How to fix your Windows 11 computer when it does not wake from sleep | HP Computers | HP Support
How to fix your Windows 11 computer when it does not wake from sleep | HP Computers | HP Support
youtube.com/watch?v=0fo6LefEqOo
Learn how to troubleshoot a computer that does not wake from sleep mode in Windows 11. This video covers restarting the computer, enabling keyboard, checking for and installing updates, and running the Windows troubleshooter. Chapters: 00:00 Introduction 00:13 Restart the computer 00:45 Enable the
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‎05-01-2024 03:37 PM

HP Recommended

Hello!

Unfortunately I don't have any of those settings. I don't have a power troubleshooter and my keyboard settings don't even have those options. 😞

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