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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎08-05-2022 02:18 PM - edited ‎08-05-2022 02:19 PM

HP Recommended

I have an touchscreen hp laptop; sticker says core i5 10th gen. Idk anything bout computer at all and i have been using for bout 2 years now when today it won’t turn on when I press the on/off button. When i press it on the light on the side near where the charger would go blinks white 3 times. I tried holding the button for 1 minute to 30 seconds, etc. but it still won’t turn on. Please please help me fix this i need it for college starting next month. 

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2022 03:37 AM - edited ‎08-09-2022 04:49 AM

HP Recommended

Hello @Lextp18 

 

Sorry to hear that you are having problems ... 

 

(1) To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

In the meantime, try this:

 

Follow the HP standard procedures:

(2) https://www.youtube.com/watch?v=sj6kYmT7GLs

(3) https://www.youtube.com/watch?v=qpiGUojtr3E

(4) Please report your results

View solution in original post

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=sj6kYmT7GLs
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
Was this reply helpful? Yes No
4 REPLIES 4

‎08-05-2022 02:47 PM

HP Recommended

Hello @Lextp18 

 

Sorry to hear that you are having problems ... 

 

(1) To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

In the meantime, try this:

 

Follow the HP standard procedures:

(2) https://www.youtube.com/watch?v=sj6kYmT7GLs

(3) https://www.youtube.com/watch?v=qpiGUojtr3E

(4) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=sj6kYmT7GLs
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-09-2022 01:04 AM

HP Recommended

Hey thanks for helping me. My laptop works now!

Was this reply helpful? Yes No

‎08-09-2022 03:37 AM - edited ‎08-09-2022 04:49 AM

HP Recommended

Hello @Lextp18 

 

Sorry to hear that you are having problems ... 

 

(1) To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

In the meantime, try this:

 

Follow the HP standard procedures:

(2) https://www.youtube.com/watch?v=sj6kYmT7GLs

(3) https://www.youtube.com/watch?v=qpiGUojtr3E

(4) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=sj6kYmT7GLs
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
Was this reply helpful? Yes No

‎08-09-2022 03:39 AM - edited ‎08-09-2022 03:41 AM

HP Recommended

Hello @Lextp18 

 

We will have to check your system for updates

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

1 person found this reply helpful
Was this reply helpful? Yes No
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