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HP Recommended
HP Spectre 15-eb0000 x360 Convertible Laptop PC RCTO Base Model
Microsoft Windows 10 (64-bit)

My "Spectre i7" laptop won't turn on, it's dead. I tried to keep the button pressed for 15 seconds. Doesn't wake up.

1 REPLY 1
HP Recommended

Hello @Luis7PU81AV 

Sorry to hear that you are having problems ...

To help you I need to know the product number (p/n) of your notebook !

 

It looks something like this:

ub6424_0-1661219665898.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.