Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Laptop wont start up

HP Recommended
HP stream

My partner's laptop wont start up. It comes up with:


boot device not found

Please install an operating system on your hard disk

Hard disk (3F0)


I cannot run a storage test but memory test passed

I have hard resetted the laptop by holding down the power button for 15s

I have restored the bios to default settings



Tags (1)
Level 16
Level 16
32,580 32,480 2,955 7,259
Message 2 of 2
Flag Post
HP Recommended


The primary problem with the Stream line of laptops is that they have very little onboard storage as they are provided with a 32GB memory stick that is configured to work as a "drive" -- and that fills up pretty quickly with Windows Updates even if you don't install applications or other stuff.

This produces a situation where routine Windows Udpates may then fail due to insufficient working space. There has to be three times the space needed on the drive: (1) space to download the update, (2) space to save off the replaced or updated system files, (3) space to write the new or updated system files. Since Windows does not clean up after itself and MS pushes out Windows Updates every week, it does not take long for the drive to run out of needed space.

One option is to provide more space by inserting a 32GB USB stick or an SD card -- but that does not always work.


Here are some things you can do to recover some of the disk space:

Also, the community Win10 Forums has the following suggestions:

In addition, I have found the utility Cleanmgr+ to have LOTS of options for removing Windows junk, including log files. I use it practically every day. You can get it from here:

Also, there is a freeware app known as Wise Disk Cleaner. I use it every day to get rid of junk files:

Even those, however, often don't free up enough space to do the semi-annual Feature Updates -- like the May 20.02 Feature Update that only recently got released.

In addition, folks fall victim to the false information that doing a full factory reset will fix all this -- and while that does free up space initially, no longer is that done than Windows Update will start running, look for and start downloading updates and will then lock up the PC, possibly for HOURS on end, forcing updates and filling up the "drive" once again.


If you feel you MUST do the factory reset, then you have to create external media to do that, as once again, there is not enough space on the "drive" to do this.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files.

Here is the link:

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation