Create an account on the HP Community to personalize your profile and ask a question
09-10-2021 03:48 AM
Operating System: Microsoft Windows 8.1 (64-bit)
Ok wo i got this laptop from my mom when she found it in her closet ive had it for a couple of weeks but tonight it just suddenly went off still charged and everything. It wont come back on at all even after i tried taking the battery out and putting it back in, holding the power button, and other things as well. all i know is that it is an HP Pavilion Windows 8.1 laptop i dont know anything more than that though.... can someone help me with this has this happend to anyone else too?
1 REPLY 1
09-10-2021 07:54 AM
Sorry for the bad news, but when a laptop does not even power on, you have few if any options for getting it working again on your own.
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
If that link does not get you a useful page, then use the main HP link:
If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community