Jeannee22 Honor Student
Honor Student
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Laptop wont turn on

HP Notebook - 15-ay009dx
Microsoft Windows 10 (64-bit)

Hey, Ive had my  HP for a few months now, at first the internet wouldnt connect, but now it wont even turn on. I've looked up videos on how to fix this, such as Taking the battery out, draining the battery and plugging the AC adapter back in and try to turn it on and it wont work. I tried going through the Hp's help guide too and it didnt work. :/ Can someone please help me on this, I need the laptop urgently.

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Dean Dean
Dean
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Message 2 of 2
295
Flag Post
HP Recommended

Laptop wont turn on

Hello,

 

Thank you for posting in the HP Support forum. I am sorry for the issues you experience with your relatively new HP computer.

 

This is the interactive guided all in one article from HP about the issues you experience > http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

Please, check it. If you already did/tried everything but nothing helped, I am afraid you will need to ship your PC for service. Good news is that it is in warranty so the repairs should be for free. Since the computer is still under warranty, you will need to notify HP support first and they will guide you > http://support.hp.com/us-en/document/c00372730

 

Contact HP:

 

>> http://www8.hp.com/us/en/contact-hp/support.html

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Hope this helps. Let me know if you face difficulties.


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