Laptop

[Rmason5]

Hello, 

i am seeking information about my  HP Laptop Model 15-dy1002ds. After pressing the keypad the displayed a lockout image afterwards the screen went black. The laptop will not charge. Has anyone experienced this problem?

[Nirvana_95]

Hi @Rmason5 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

Could you please confirm if you are referring to the touchpad or the keys on the keyboard which was causing the issue? When you say lockout image, may I know if you are referring to the password screen?

May I know if you see any signs of power in your system?

What happens when you press and hold the power button on your system?

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/in-en/help/diagnostics?category=computing&issue=power-boot-issues 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @Rmason5

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Rmason5

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!