cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
64
Flag Post
HP Recommended

Last 3 or 4 times on WIndows Update Machine Freezes with Hp Logo and Spinning arrow after Update

HP ENVY x360 m6 Convertible
Microsoft Windows 10 (64-bit)

I have an HP Laptop, HP ENVY x360 m6 Convertible.  The last 3 or 4 times after a Windows Update, the machine freezes when it reboots itself for the last time.  HP logo screen with a spinning arrow.  I have to power down and power up again.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
2,873 2,875 127 221
Message 2 of 2
22
Flag Post
HP Recommended

Last 3 or 4 times on WIndows Update Machine Freezes with Hp Logo and Spinning arrow after Update

@JR546 Welcome to HP Community!

 

I understand that the HP laptop freeze. 

 

Do not worry. I will try to fix the issue.

 

First, let's start by performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is a Bios update available for your PC, here is the link to download. 

  

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  
1) Shutdown the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once for System Diagnostics.  
4) Go to the Component test.  
5) Run extensive Memory and Hard Drive test.   

 

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Click here to know: How to perform each step. 

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

  

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation