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Mo_556 Honor Student
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Lock Screen freeze

pavilion au 620tx
Microsoft Windows 10 (64-bit)

 Recently after an update my laptop started behaving abnormally. The problem is that whenever I put my laptop to sleep and then after waking it up from sleep my Lock screen freezes, I tried pressing every key and it doesn't work and it doesn't show me the sign in screen, so I am forced to hold the power button and after it restarts  it shows the sign in screen. PLEASE HELP ME FIX It.

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HP Support Agent
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Message 2 of 6
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Lock Screen freeze

@Mo_556 Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

  1. In Windows, search for and open the Device Manager. 

  2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

  3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

  1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

  2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

  3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Mo_556 Honor Student
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Lock Screen freeze

I've already tried eveything that you have mentioned but it didn't fix the issue. In fact i also tried resetting the PC but the issue still exists after that. This started after a recent update so i tried to recover previous updates but it showed me this message "error while recovering" 

PLEASE HELP ME FIX THIS ISSUE

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HP Support Agent
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Lock Screen freeze

@Mo_556 If this is what you meant by resetting the PC: click here to verify, then we may be looking at a hardware malfunction, to confirm the same,

please perform a hardware test:

 

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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Mo_556 Honor Student
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Lock Screen freeze

Thanks a lot, the problem got fixed.
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HP Support Agent
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Lock Screen freeze

@Mo_556,

 

I'm glad you got this issue sorted out.

 

Do visit our HP Forums and drop us a message anytime you need help.

 

To simply thanks us for our efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark his public post as Accepted Solution to help others find a similar solution as you have.

 

Take care now and do have a fabulous week ahead. 🙂

Thank you 😀

Jeet_Singh
I am an HP Employee

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