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HP Recommended
2000363NR
Microsoft Windows 7 (64-bit)

What it looks like:https://youtu.be/ZTX4iHI-Pjc 

 

Randomly one day when i tried to start my laptop the thing would go into bios and says "Press ESC Key for Start Up Menu" then the fans would ramp up to the max throttle and the pc would turn off. Ive been clueless for almost a year what to do

1 REPLY 1
HP Recommended

@awsome12332176 

OK, so this has not been working for nearly a year and you're asking NOW how to fix tis?

 

Sorry, but we are not HP Tech Support and we have no way, from here, to diagnose or repair your PC from here.

 

Most likely, the PC is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck



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