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Joekel
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Message 1 of 2
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Locked in hibernation

HP Recommended
HP laptop model 17 by 3613 dx

Happened yesterday for first time. Second tone today. Computer is on, light on side and gentle humming noise. 
I press the button , rub the mouse and computer will not turn on. Screen remains black

Joe

1 REPLY 1
itsmyname
Level 9
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Message 2 of 2
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HP Recommended

@Joekel -- hold down the on/off button for 30 seconds, until the computer powers-off. Then, restart it, as per normal.

 

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