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Locked out of HP Stream because I haven't used it for awhile.

HP Stream



MS Office 365

Mozilla 15.0

Old email and forgot password, so I can't even sign into the notebook.  Please help me. 

Thank you





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HP Recommended

Locked out of HP Stream because I haven't used it for awhile.

Hello @VjConner 


Thank you for posting in the HP Support Community.


Please, read the Community TKB article about this and follow the steps >>


If this is related to your Windows login, consider full Windows reinstallation >>


The permanent (or long lasting) solution is to reinstall Windows and to perform clean Windows installation.

Currently, your PC has a recovery partition which can be used to reinstall Windows or for recovery purposes but it takes a lot of time. By reinstalling Windows 10, you can even delete the built-in partition and gain some 8-10 GB space extra.


This is the fastest, cheapest (free) and easiest solution - not difficult - here are instructions >> 



Windows reinstallation / clean installation :


- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.





Make sure you select the proper version (64 bit / Home) 


Media Creation tool will always provide you with the latest Windows version/build - now 1903 update.


- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 8 GB capacity). Use the media creation tool



When ready with the USB drive:


Please, shutdown the computer using the power button.

Insert the Windows USB thumb drive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu


Choose F9 to open Boot options. Select the USB thumb drive as a boot option.


- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space



- After successful Windows installation, use the option to CREATE A LOCAL ACCOUNT. Do not use the online/email/Microsoft account.


- Connect to a wi-fi network and update Windows immediately - this will update Windows but it will also install drivers for this device to enable/active the hardware


- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation


- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite



Hope this works for you. Let me know how it goes and if this helped.


Let me know how it goes.

Your feedback and update is highly appreciated
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