Locked out of boot up screen

[Abbybabb]

Locked out of start up screen

[The_Fossette]

Hi @Abbybabb

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to boot to windows.

I’d love to help!

Follow the steps in the below link to resolve this issue.

For windows 10: http://hp.care/2dMCqb8

For Windows 8: http://hp.care/2bQHDtg

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Abbybabb]

Mine is a windows 7 starter

[The_Fossette]

Hi @Abbybabb

Thanks for the reply.

Below is the link for windows 7. 

http://hp.care/2gMejGo

Keep me posted and I hope you have a good day ahead.

Take care!

Cheers!

[Abbybabb]

The website didn't help i can turn it on just don't remember the admin password

[MrRobot]

@Abbybabb, thanks for the response.

As you mentioned that you don't remember the admin password for your PC.

Please try performing recovery from f11 and check if that helps.

Refer this article to know how to perform a system recovery.

If you are unable to perform recovery from f11.

You have to contact HP and get a set of recovery kit.

Link to contact HP.

Hope this helps!

Cheers! :)