Post new question
Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎11-29-2016
Message 1 of 6 (265 Views)

Locked out of boot up screen

Locked out of start up screen
Reply
0 Kudos
HP Support Agent
Posts: 7,097
Member Since: ‎07-19-2016
Message 2 of 6 (219 Views)

Re: Locked out of boot up screen

Hi @Abbybabb

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to boot to windows.

 

I’d love to help!

 

Follow the steps in the below link to resolve this issue.

 

For windows 10: http://hp.care/2dMCqb8

 

For Windows 8: http://hp.care/2bQHDtg

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎11-29-2016
Message 3 of 6 (212 Views)

Re: Locked out of boot up screen

Mine is a windows 7 starter
HP Support Agent
Posts: 7,097
Member Since: ‎07-19-2016
Message 4 of 6 (194 Views)

Re: Locked out of boot up screen

Hi @Abbybabb

 

Thanks for the reply.

 

Below is the link for windows 7. 

 

http://hp.care/2gMejGo

 

Keep me posted and I hope you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎11-29-2016
Message 5 of 6 (177 Views)

Re: Locked out of boot up screen

The website didn't help i can turn it on just don't remember the admin password
HP Support Agent
Posts: 8,382
Member Since: ‎01-29-2014
Message 6 of 6 (150 Views)

Re: Locked out of boot up screen

@Abbybabb, thanks for the response.

 

As you mentioned that you don't remember the admin password for your PC.

 

Please try performing recovery from f11 and check if that helps.

 

Refer this article to know how to perform a system recovery.

 

If you are unable to perform recovery from f11.

You have to contact HP and get a set of recovery kit.

 

Link to contact HP.

 

 

 

Hope this helps!

Cheers! Smiley Happy

 

 

MrRobot
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation