cancel
Showing results for 
Search instead for 
Did you mean: 
MamaBear4211
New member
1 0 0 0
Message 1 of 2
79
Flag Post
HP Recommended

Locked out of laptop and Microsoft acct

ENVY x360

Im locked out of my ENVY x360 and my Microsoft account how do I regain access to my laptop? I have a new phone number so I can’t receive a message with a reset link and would prefer not to have to erase my laptop (unless absolutely necessary)as it has some of the few remaining photos of my late husband. Thanks in advance for any assistance!

1 REPLY 1
Level 19
Level 19
79,757 79,653 9,865 21,301
Message 2 of 2
63
Flag Post
HP Recommended

Locked out of laptop and Microsoft acct

@MamaBear4211 

 

Since you have NEW phone number, you have to update your Microsoft account first then you can change password or PIN on your computer because the verify code won't send to new phone.

 

After getting new password / PIN for your machine, you can log on as normal and it won't reset your machine UNLESS you also change account name.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation