12-05-2019 01:32 PM
Im locked out of my ENVY x360 and my Microsoft account how do I regain access to my laptop? I have a new phone number so I can’t receive a message with a reset link and would prefer not to have to erase my laptop (unless absolutely necessary)as it has some of the few remaining photos of my late husband. Thanks in advance for any assistance!
12-05-2019 03:04 PM
Since you have NEW phone number, you have to update your Microsoft account first then you can change password or PIN on your computer because the verify code won't send to new phone.
After getting new password / PIN for your machine, you can log on as normal and it won't reset your machine UNLESS you also change account name.
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