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Cannimeli
New member
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Message 1 of 2
140
Flag Post

Locked out of laptop

HP Recommended
HP Intel Xeon
Microsoft Windows 10 (64-bit)
My moms hp laptop locked because she forgot the password and I called the support number for her and they want to charge $39.99 for a one time fix or $15.99 a month support service charge. Is this normal? I have both an HP and MacBook. My HP hasn't had issues. For my MacBook when I call Apple support, I am not charged when I call for tech issues. Especially something as simple as this. I love my HP and was thinking of getting another one and giving my MacBook to my brother but now having second thoughts if I am going to have additional charges when there is such a minor issue. I would really think HP would not charge for this. Thanks in advance for your support! I appreciate it.
1 REPLY 1
BiancaS
Retired
Retired
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Message 2 of 2
Flag Post
HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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